Volunteers are a crucial part of the Christmas Store. On the days of the store, volunteers serve across a variety of areas, in shifts of 2.5 hours. A brief orientation and training session is offered at the beginning of each shift.  Below is an overview of the store’s operations, with volunteer roles described and the role name in bold type:

When the Christmas Store begins and clients arrive, they are greeted (greeters), checked in for their appointment (check-in), and treated to holiday music, decorations and refreshments (hospitality). Clients for whom English is not their primary language may receive assistance (Spanish interpretation). Free childcare is provided for clients who bring their children (child care).  Volunteers then assist clients in locating the toys for the particular age group and gender of each registered child (customer service). The supplies of toys for each age group and gender are restocked throughout the store (inventory). When clients have finished shopping, volunteers confirm the quantity of toys to match the number of registered children (cart assistant) and wrap the toys (gift wrap). Once wrapping is completed, volunteers assist the clients in getting the gifts to their car (car loader) and picking up their children from care. For clients who miss their Christmas Store appointments, volunteers select and bag toys for registered children on Monday morning (Monday morning elf) before clients arrive that afternoon for pick-up.

Due to the pace of the Christmas Store and the nature of the store’s activity, it is not suitable for children younger than 12. Children who are 12 and older may volunteer in any area with a parent or guardian immediately alongside the child at the same time in the same area. To serve without a parent or guardian immediately alongside, a child or teen must meet the minimum age requirement for that particular area.

Volunteer Shifts:

Friday, December 14:

  • 11:30am – 2:00pm
  • 1:30pm – 4:00pm
  • 3:30pm – 6:00pm
  • 5:30pm – 8:00pm

Saturday, December 15:

  • 8:30am – 11:00am
  • 10:30am – 1:00pm
  • 12:30pm – 3:00pm
  • 2:30pm – 5:00pm

Monday, December 17:

  • 9:30am – 11:30am

Volunteer Registration:

Click here to register for a specific role and shift at the 2018 Christmas Store.

NOTE: If you have any trouble with the registration link, please call New Horizons Fellowship at 919-303-5266 for assistance.

Also, there is a special need for child care volunteers for both days of the 2018 Christmas Store.